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How to download, install, and update the EA Desktop app

Details: By default, this is at C:\Program Files\Electronic Arts\EA Desktop\EA Desktop. Right-click the second EA Desktop folder (C:\Program Files\Electronic Arts\EA Desktop\EA Desktop) and click Delete, then Yes. Redownload the EA Desktop installer. Open the installer and follow the instructions. EA Desktop is designed to keep itself up-to-date.

› Verified 4 days ago

› Url: https://help.ea.com/en-us/help/ea/ea-desktop/download-install-update-ea-desktop-app/ Go Now

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PC Download Video Games

Details: Explore video games for PC Download from Electronic Arts, a leading publisher of games for the PC, consoles and mobile.

› Verified 4 days ago

› Url: https://www.ea.com/games/library/pc-download Go Now

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How to run an MSInfo report and attach it to your My Cases

Details: If you followed the steps above and your MSInfo file is larger than 5MB, double-check that it saved as a text file: “mymsinfo.txt” rather than “mymsinfo.nfo”. If it is a text file and is larger than 5MB, try compressing it. Right-click on the file. Choose Send to. Click on Compressed (zipped) folder.

› Verified 9 days ago

› Url: https://help.ea.com/en-us/help/pc/how-to-find-and-attach-your-msinfo/ Go Now

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Solved: Cannot install update file

Details: I just installed this game to my PS4 but I can't launch it. Whenever I start it, the screen says "Installing update file" and then keeps flickering without ever doing anything. I can press O to exit back to the menu but that's it. I tried deleting the game and redownloading it but it still happens.

› Verified 5 days ago

› Url: https://answers.ea.com/t5/Other-Plants-vs-Zombies-Games/Cannot-install-update-file/td-p/4433795 Go Now

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Store content wont install "Install the latest Software

Details: another method that might work is you got to the users folder in your c:/ drive click on the folder named after yourself or your computer and open your documents folder, locate the folder labeled electronic arts and open the folder names the sims 3. after opening find the folder named dccache. select everything inside folder and safely cut and paste into a folder on your desktop. so that the

› Verified 8 days ago

› Url: https://answers.ea.com/t5/Technical-Issues-PC/Store-content-wont-install-quot-Install-the-latest-Software/td-p/1522429 Go Now

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Solved: MSVCP100.dll missing in windows 10

Details: But after install the software indicated in the post below it still has the same problem . But I've checked and I have the file MSVCP100.dll inside C:\Windows\System32\, but also there are other similar files, like MSVCP110.dll and MSVCP120.dll. So, perhaps the problem is Windows 10 use by default the newest version of this file.

› Verified 1 days ago

› Url: https://answers.ea.com/t5/Origin-Client-Web-Technical/MSVCP100-dll-missing-in-windows-10/td-p/4702068 Go Now

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Where can I get the Super-Patcher for The Sims 3

Details: The super-patcher file is large and might take a while to download. How long it takes depends on your internet connection speed. Extract and run the super-patcher. When the download has finished: Double-click the downloaded file. Wait for the patch to extract (this can take a little time).

› Verified 6 days ago

› Url: https://help.ea.com/en-us/help/the-sims/the-sims-3/the-sims-3-super-patcher/ Go Now

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Solved: Mass Effect 1 PC Version Surround Sound Issue

Details: I used a free trial of that once, and it worked, but then bought a sound card since that was cheaper that the software. If you have supported audio hardware, you have to edit the BioEngine.ini file which is located in Documents - BioWare - Config. The part under [ISACTAudio.ISACTAudioDevice] should look like this: MaxChannels=128

› Verified 7 days ago

› Url: https://answers.ea.com/t5/Mass-Effect-1/Mass-Effect-1-PC-Version-Surround-Sound-Issue/td-p/876598 Go Now

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Solved: APEX Legends Engine Error -Error reading pak file

Details: I have reinstalled the game after Steam verified the integrity of the game and found over 1400 erroneous files. After a 3 hour redownload I have the exact same issue and to make matters worse I have scoured through the game files and I am unable to find and edit/delete the erroneous pak file whatsoever!

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› Url: https://answers.ea.com/t5/Bug-Reports/APEX-Legends-Engine-Error-Error-reading-pak-file/td-p/10015898 Go Now

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Sims 4 Local File Path Empty

Details: Tried tinkering with my files a while back and eventually gave up due to no progress. Now my Sims directory under Documents/Electronic Arts is now just straight-up empty, obviously, the game's debug txt file says no locale file path now, and I have uninstalled Sims 4 on Steam, and Origin.

› Verified 7 days ago

› Url: https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-Local-File-Path-Empty/td-p/9921873 Go Now

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Origin update File size

Details: The full download for the installer for Origin 10 is 91.3 MB and, updates will be smaller. I only know that from looking at the file size on my computer. I do understand, every byte I use costs me too, I have to pick and choose what I use my data for, or decide if it's worth paying for extra data to do it.

› Verified 1 days ago

› Url: https://answers.ea.com/t5/General-Discussion/Origin-update-File-size/td-p/5589308 Go Now

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Solved: Origin needs to download files and is waiting for

Details: Thank you for taking the time to reply @EA_Darko , however neither of these solutions worked either. I'm beginning to think it has less to do with my system and more to do with a bug in the launcher. Speaking of which, the Origin desktop launcher is also being *incredibly* slow; most of the time taking 4+ refreshes in the library to display game tiles and almost 60-90 seconds after clicking

› Verified 7 days ago

› Url: https://answers.ea.com/t5/Origin-Client-Web-Technical/Origin-needs-to-download-files-and-is-waiting-for-permission/td-p/9957807 Go Now

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Solved: Error message when downloading origin

Details: C:\Program Files (x86)\Origin . From this folder, run one of both files: vcredist_x86_vs2015 (for 32bit Windows version) vcredist_x64_vs2015 (for 64bit Windows version) If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as

› Verified 4 days ago

› Url: https://answers.ea.com/t5/Origin-Client-Web-Technical/Error-message-when-downloading-origin/td-p/8802332 Go Now

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Solved: Custom Maps Install

Details: The area in my Program Files (86x) where the main installation files are placed. Looked in every individual folder found a file called "Maps.big" but doesn't show the directory of where the files are placed. Documents only shows the "Replays" folder, nothing …

› Verified 7 days ago

› Url: https://answers.ea.com/t5/C-C-The-Ultimate-Collection/Custom-Maps-Install-Windows-10/td-p/8876544 Go Now

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[HOW TO] Enable Battlefield 4 DLC's after reinstall

Details: There are .reg files ready to download on the internet but I do not recommend the use of them. If you. do download one of the internet, please check the content of the file (right click on it and choose edit). The file should only contain the lines as shown above.

› Verified 5 days ago

› Url: https://answers.ea.com/t5/Battlefield-4/HOW-TO-Enable-Battlefield-4-DLC-s-after-reinstall-PC/td-p/2459232 Go Now

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Solved: untrusted file system

Details: Ever since that language switch I have been getting a popup message "Untrusted system file (C:\Windows\System32\amdihk64.dll" From Easy Anti-Cheat. This happens everytime I exit the game. I have tried reparing and veryfing the game files using the Orgin options. And I have run a sfc / scannow in command prompt and restarted my pc.

› Verified 7 days ago

› Url: https://answers.ea.com/t5/Technical-Issues/untrusted-file-system/td-p/8277548 Go Now

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Solved: Re: Recover files deleted by Origin uninstaller

Details: I put some files that is not related to Origin (Capture 2) and in case you miss them (Capture 2 - Copy). And when I use the uninstaller, instead of deleting Origin files, It delete the whole folder (Capture 3). Usually a normal game or software would delete specific files to avoid deleting user personal saves, mods or unrelated files.

› Verified 2 days ago

› Url: https://answers.ea.com/t5/EA-General-Questions/Recover-files-deleted-by-Origin-uninstaller/m-p/5882068 Go Now

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Solved: Origin wont download/install

Details: Origin stopped working and didn't want to open up no matter what I did, so I decided I'd uninstall and reinstall. Bad idea I guess. I've been trying to install it for forever now. I cleaned out all of the Origin files so there aren't any left. I ran a CCleaner and cleared out some stuff there too. I

› Verified 5 days ago

› Url: https://answers.ea.com/t5/Origin-Client-Web-Technical/Origin-wont-download-install/td-p/9024536 Go Now

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The Sims 4 Minimum System Requirements

Details: PC SYSTEM REQUIREMENTS. MINIMUM SPECS: OS: 64 Bit Required. Windows 7 (SP1), Windows 8, Windows 8.1, or Windows 10; CPU: 1.8 GHz Intel Core 2 Duo, AMD Athlon 64 Dual-Core 4000+ or equivalent (For computers using built-in graphics chipsets, the game requires 2.0 GHz Intel Core 2 Duo, 2.0 GHz AMD Turion 64 X2 TL-62 or equivalent)

› Verified 7 days ago

› Url: https://www.ea.com/games/the-sims/the-sims-4/pc/system-requirements Go Now

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thousands of Sims 4 files automatically deleting from

Details: Period. The purpose of the "Documents" folder is to keep user saved documents, not temporary application files, not logs, not mods, not caches, not settings, not databases. The only files it slightly makes sense to keep in the Documents folder are the game …

› Verified 1 days ago

› Url: https://answers.ea.com/t5/Technical-Issues-PC/thousands-of-Sims-4-files-automatically-deleting-from-onedrive/td-p/9764854 Go Now

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MSVCR120.dll is missing

Details: Check your Antivirus software, and see if it Quarentined any files from your Origin folders. If so, try restoring the files. Message 4 of 4 (29,222 Views) 3

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› Url: https://answers.ea.com/t5/Origin-Client-Web-Technical/MSVCR120-dll-is-missing/td-p/4761291 Go Now

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Solved: Unable to uninstall EA Desktop

Details: The option to uninstall the software. The Installer doesn't have a "repair" option either. ‌ This just straight up sucks. The installer detects an installation even when you manually go to the program files and delete them, as well as deleting the appdata and program data

› Verified 8 days ago

› Url: https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Unable-to-uninstall-EA-Desktop/td-p/9650107 Go Now

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[FAQ] Manually uninstalling The Sims 4

Details: 2. Expand the SOFTWARE folder. For 64-bit systems, expand Wow6432Node; 3. Expand the Maxis folder. 4. Right-click and delete The Sims 4 folder, if it appears 5. Collapse the Maxis folder. If you are on a 64-bit system, you should stay inside the Wow6432Node folder for the next steps; 6. Expand the Microsoft folder. 7. Expand the Windows folder. 8.

› Verified 5 days ago

› Url: https://answers.ea.com/t5/Technical-Issues-PC/FAQ-Manually-uninstalling-The-Sims-4/td-p/3447927 Go Now

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Command & Conquer

Details: EA Play FIFA 21 Madden NFL 21 Apex Legends Star Wars™: Squadrons The Sims 4 It Takes Two Electronic Arts Home Featured Games All Games Coming Soon Free-To-Play Subscribe PC PlayStation 4 Xbox One Nintendo Switch Mobile Subscribe Origin Competitive Gaming EA Play Live Company EA Studios Our Technology EA Partners News Inside EA Positive Play

› Verified 4 days ago

› Url: https://www.ea.com/games/command-and-conquer/command-and-conquer Go Now

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Solved: Logging In issue

Details: The most common causes of problems that players encounter when playing our games are simply caused by anti-virus, firewall, ad blocking, and pop-up blocking software.In this case, you should refer to the software’s manual or help files for detailed instructions on how to make the desired changes to the software.

› Verified 2 days ago

› Url: https://answers.ea.com/t5/Pogo-Classic/Logging-In-issue/td-p/2000/page/2 Go Now

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Can’t Load Game on Xbox One

Details: Also, in my research on this problem, I ran across some old threads about PC issues of this type and the solutions seemed to center around renaming the file in question, then “repairing” the game.

› Verified 6 days ago

› Url: https://answers.ea.com/t5/Technical-Issues/Can-t-Load-Game-on-Xbox-One-Error-reading-pak-file/td-p/9605488 Go Now

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Can't install Origin on Windows 10

Details: @nicholhonaker Those two files are part of the 2015 VC++ runtimes, which Origin needs to install properly. It's best to uninstall your current copies, if you have any, and then download new ones from Microsoft. Hit Windows key-i, select Apps, scroll down to Microsoft Visual C++ 2015 Redistributable, click on both the x86 and x64 entries (if you

› Verified 1 days ago

› Url: https://answers.ea.com/t5/Origin-Client-Web-Technical/Can-t-install-Origin-on-Windows-10/td-p/9024543 Go Now

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Sims 4 Local File Path Empty

Details: So, Looked through many different websites, help links, blog pages, and posts. Simply cannot find my current problem anywhere. I have owned Sims 4 on Origin basically since launch, recently with Steam integration, I moved it over. I now own some DLC on Origin and some on Steam. Was not a problem u

› Verified 4 days ago

› Url: https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-Local-File-Path-Empty/td-p/9921873/page/2 Go Now

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Solved: Need for Speed 2015 pc don't start

Details: It is possible your antivirus or other security software is removing that file. Can you check the quarantine location of your security software for the file, there should be a way to 'whitelist' the file and return it to its original location. Message 8 of 30 (12,155 Views) Reply. 1 Re: Need for Speed 2015 pc don't start.

› Verified 3 days ago

› Url: https://answers.ea.com/t5/Need-for-Speed-2015/Need-for-Speed-2015-pc-don-t-start/td-p/5534815 Go Now

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Battlefield V PC System Requirements

Details: Battlefield V - enter mankind's greatest conflict as the series goes back to its WW2 roots. Available now for Xbox One, PlayStation® 4, and PC.

› Verified 7 days ago

› Url: https://www.ea.com/games/battlefield/battlefield-5/buy/pc-system-requirements Go Now

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Electronic Arts Acquires Metalhead Software, Bringing a

Details: Fan-Favorite Super Mega Baseball Franchise Continues the Expansion of EA SPORTS Combination of Metalhead and EA SPORTS will bring more unique, innovative and entertaining baseball and sports gaming experiences to fans worldwide Today, Electronic Arts Inc. (NASDAQ: EA), a worldwide leader in interactive entertainment and sports gaming, announced the acquisition of Metalhead Software…

› Verified 9 days ago

› Url: https://news.ea.com/press-releases/press-releases-details/2021/Electronic-Arts-Acquires-Metalhead-Software-Bringing-a-Talented-Sports-Development-Team-and-Baseball-Franchise-to-EA-SPORTS/default.aspx Go Now

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EA desktop Can't reinstall after manualy delete all files

Details: 3. Delete this entry Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Electronic Arts . The above registry entry is the root issue that the above troubleshooter sometimes will get but also sometimes won't. Deleting this should fix it 100% of the time. Hope this helps!

› Verified 5 days ago

› Url: https://answers.ea.com/t5/Feedback/EA-desktop-Can-t-reinstall-after-manualy-delete-all-files/td-p/9674902 Go Now

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Star Wars: The Old Republic

Details: Steam has its own file verification system, here’s how to use it: Right-click on Star Wars™: The Old Republic™ in your Steam Library. Choose Properties. Click the Local files tab. Click Verify integrity of game files. If you get a Steam Client Service pop-up, click Yes to allow it to run. Wait for it to finish before launching the game again.

› Verified 5 days ago

› Url: https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-launcher-troubleshooting-guide/ Go Now

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Troubleshooting graphics on PC

Details: Using Windows Explorer, browse to the program file (*.exe) of the game you want to make a profile for. For example: To add a profile for Sims 4, you'd find the folder for The Sims 4 on your computer, then select TS4.exe or TS4_x64.

› Verified 9 days ago

› Url: https://help.ea.com/in/help/pc/pc-graphics-troubleshooting/ Go Now

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Apex Legends PC System Requirements

Details: APEX LEGENDS MINIMUM SYSTEM REQUIREMENTS. OS: 64-bit Windows 7 CPU: Intel Core i3-6300 3.8GHz / AMD FX-4350 4.2 GHz Quad-Core Processor RAM: 6GB GPU: NVIDIA GeForce GT 640 / Radeon HD 7730 GPU RAM: 1 GB HARD DRIVE: Minimum 22 GB of free space APEX LEGENDS RECOMMENDED SYSTEM REQUIREMENTS. While players with the minimum specifications will be …

› Verified 6 days ago

› Url: https://www.ea.com/games/apex-legends/about/pc-system-requirements Go Now

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Solved: Lord of the Rings: Return of the King won't launch

Details: oh hmm. i have run through the files and nothing seems wrong then i started it up and said the Loadonce.scw was not working properly. i am using the computer does anyone have the Loadonce.scw file …

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› Url: https://answers.ea.com/t5/Other-EA-Games/Lord-of-the-Rings-Return-of-the-King-won-t-launch/td-p/5396669/page/2 Go Now

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Solved: Invalid license. Reason Code = Missing DLL

Details: The PhysX software for "Dragon Age: Origins" is in the ">drive<:\Program Files (x86)\Origin Games\Dragon Age Origins\redist" folder. But the game will also run with the newest NVIDIA PhysX software. If it doesn't run you should follow @EA_Kristi advice, because then the PhysX software isn't properly installed.

› Verified 9 days ago

› Url: https://answers.ea.com/t5/Dragon-Age-Origins/Invalid-license-Reason-Code-Missing-DLL-NxCharacter-dll-Error/td-p/5484834 Go Now

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Apex Legends Steam Infinite Loading Screen

Details: I waited over 20 minutes on the loading screen and it never finished loading. This occurred after the small update for the game that Steam automatically downloaded when I tried to open the game. I tried reinstalling the game as well as verifying the games file integrity to no avail. I waited on the loading screen for over 20 minutes 3 separate

› Verified 4 days ago

› Url: https://answers.ea.com/t5/Bug-Reports/Apex-Legends-Steam-Infinite-Loading-Screen/td-p/10192674 Go Now

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Solved: Can't install EA Desktop App

Details: Looks like Revo removed some of the EA Desktop files along the way. Now when I try to run the installer for EA Desktop again, I get a message that says the program is already installed. I have triple checked my computer and cannot find any files associated with …

› Verified 3 days ago

› Url: https://answers.ea.com/t5/General-Discussion/Can-t-install-EA-Desktop-App/td-p/9828265/page/2 Go Now

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